Privacy Policy
This is our privacy policy.
It sets out how we generally manage your personal information and safeguard your privacy.
Eltham Veterinary Practice is committed to protecting the privacy and confidentiality of personal information that we collect from our clients and website users. This Privacy Policy explains how we collect, use, and disclose your personal information.
Information We Collect
We may collect personal information from you when you visit our website, contact us through our website, or use our services. The types of personal information we may collect include:
- Name, address, and contact information (phone number and email address)
- Pet’s name, age, and medical history
- Payment information (credit card or bank account information)
How We Use Your Information
We use your personal information to provide you with veterinary services and to manage our business operations. Specifically, we may use your personal information for the following purposes:
- To communicate with you regarding your pet’s medical care
- To process payments for our services
- To send you promotional materials or newsletters (only if you have given us consent to do so)
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- To provide you with veterinary services (e.g., sharing your pet’s medical history with a specialist or referral hospital)
- To process payments for our services (e.g., sharing your payment information with our payment processor)
- To comply with legal obligations (e.g., sharing your information with law enforcement or regulatory authorities)
Third-Party Websites
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no transmission of data over the internet can be guaranteed to be completely secure, and we cannot guarantee the security of any information you transmit to us.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to review any changes.
Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at reception@elthamvet.com.au